Terms & Conditions
These Terms govern your use of Home Manual (the “Service”). By creating an account or using the Service, you agree to them. Please read them together with how we handle your data (see Your data & privacy below).
1. The Service
Home Manual helps you assemble and maintain a living reference for a home — its systems, upkeep, projects, records, and related information — in part by using AI to extract structured facts from documents and photos you provide. The Service is an organizational and informational tool. It is not a professional service and does not provide advice (see Section 7).
2. Accounts
You access the Service through a sign-in code (or link) sent to your email. You are responsible for the security of your email account and for activity under your account. You must be at least 18 years old and provide accurate information. Notify us promptly of any unauthorized use.
3. Fees
Home Manual has a free plan and a paid plan called Pro. The free plan is free — there is no charge for an account, and it is not a trial. You will not be billed for anything without agreeing to it first. We do not take a commission, a share of any saving, or a referral fee from a contractor you find through the Service.
Pro is one payment for one year, not a subscription. It does not renew by itself, we do not keep your card, and you will not be charged again unless you choose to buy again. Payment is taken on the checkout page of our payment processor, Stripe; your card details go to Stripe, not to us. Your year of Pro starts when the payment completes. In the last 60 days of a year you may renew, and the new year begins when the current one ends. If you do not renew, your account moves to the free plan when the year ends, and everything you have recorded stays. Pro can be bought only where the Service offers it for sale; until it does, nothing is charged. A year of Pro that comes with a home given to you by a professional ends the same way, a year after it starts.
You may switch from Pro to the free plan at any time from your Account page. Switching ends the rest of your year and does not refund it automatically; write to us at support@thehomemanual.ai if you want a refund. If we refund a payment in full, the year it paid for ends. Nothing in this section limits a right to a refund you have under the law where you live.
What Pro costs and what each plan includes is set out on our Pricing page, and we will say so before you are asked to pay; the terms in force when you pay are the ones that apply to that payment. Section 12 caps our liability by reference to what you have paid us; if you have paid us nothing, the USD $100 floor in that section is what applies.
Closing gifts for professionals
A professional can buy a home manual to give a client, called a closing gift. Each gift you buy is a credit on your account. A gift is priced by the kind of professional you are, as set out on our For pros page, and you choose how many to buy on Stripe’s checkout page. One credit pays for one home. Gift credits are one-time purchases, not a subscription, and you will not be charged again unless you buy more. Stripe sends you a receipt for each purchase.
A credit is used when you send a gift for a home, and only once per home. Sending the link again, or sending a new link to fix a mistake, uses no further credit. If your account is set up to send closing gifts, handing over a home you own yourself also uses a credit, because the Service can’t tell your own home from a client’s. Credits belong to your account and can’t be moved to another account. Credits do not expire.
What the gift includes. Your client gets the home’s manual, which they own once they claim it. If you buy an agent’s gift, your client also gets one year of Pro, which starts when they claim the gift and is added to any Pro they already have. That year belongs to your client and follows the rest of this section. A gift your client never claims stops working, and is deleted, after the number of days on the consent form you recorded for that client. A gift that was sent but never claimed doesn’t give the credit back. A printed copy of the manual is not part of a gift unless we say so before you pay.
Refunds. If you ask, we will refund any credits you have not used. A gift that has already been sent can’t be refunded, because it now belongs to your client. If we refund a whole purchase, every credit it bought is removed from your account, including any already used, and gifts already sent stay with your clients. If we close your account, or stop selling gifts, for any reason other than your breach of these Terms, we will refund any credits you have not used. Nothing in this paragraph limits a right to a refund you have under the law where you live.
What you are responsible for. Before you add a client’s details, documents or photographs to a home, you must have that client’s consent, recorded in the Service the way it asks you to. The gift is yours to give: we are not part of your transaction with your client, and we pay no referral fee or commission to anyone because a gift was bought or claimed. You are responsible for following the rules that apply to you as a professional, including those on gifts to clients and on settlement services (such as the Real Estate Settlement Procedures Act), and the rules of your brokerage or licensing body.
4. Your content
“Your Content” means the documents, photos, text, and other materials you add to the Service, and the home records generated from them. You retain all rights to Your Content. You grant us a limited license to host, process, display, and back up Your Content solely to operate and provide the Service to you — including transmitting it to the third-party providers described in Section 9 for storage and AI processing. You are responsible for having the rights to the content you upload and for what you choose to share.
5. Sharing
The Service lets you generate read-only share links and control, section by section, what a link reveals. Anyone with an enabled link can view what you have chosen to share, without an account. You are responsible for who you send links to; you can disable or regenerate a link at any time. Some information is never included on a share link, whatever you switch on (for example, your upkeep costs and insurance details), and an original document appears only if you mark that file as shared; the Privacy Policy sets out exactly what a link can carry. The Service also lets you send private links to neighbors, which they can answer without an account; you are responsible for the details about other people that you choose to share through them.
6. AI-generated content
The Service uses AI to draft content — for example, to extract data from an inspection report or invoice, suggest and scope projects, draft a request to a contractor, or generate illustrative “after” renders. AI output can be inaccurate, incomplete, or outdated. It is provided as a draft for you to review and confirm. You are responsible for verifying anything important before relying on it. Renders and drafts are illustrative and may not reflect real conditions, dimensions, or code.
7. Not professional advice; no valuations
The Service, including any report, checklist, savings estimate, or guidance it produces, is for general informational and organizational purposes only. It is not legal, insurance, tax, financial, real-estate, engineering, or other professional advice, and it does not provide property valuations or opinions of value. Savings figures are transparent estimates derived from the data you enter, not guarantees. Always consult a licensed professional before making decisions, filing a claim, or entering a transaction.
8. Acceptable use
You agree not to:
- upload content you do not have the right to use, or that is unlawful or infringing;
- use the Service to store others’ personal data without a lawful basis;
- attempt to breach security, access other users’ data, or disrupt the Service;
- reverse engineer, scrape, or resell the Service except as permitted by law;
- misrepresent AI-generated output as professional advice or an authoritative valuation.
9. Your data & privacy
We process Your Content to provide the Service. This includes storing it with our hosting and database provider and sending documents and photos you submit to AI providers for extraction and generation. We do not sell Your Content. Uploaded source files are retained privately in your account unless you delete them; you can download or delete your documents and delete your home at any time. Sensitive fields are kept out of shared views by default. A separate Privacy Policy may provide further detail; where it and these Terms differ on data handling, the Privacy Policy controls.
10. Intellectual property
The Service — its software, design, and content we provide — is owned by us and our licensors and is protected by law. These Terms grant you a personal, non-transferable, revocable license to use the Service; they do not transfer any of our intellectual property to you.
11. Disclaimers
The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI output or estimates will be accurate.
12. Limitation of liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us in the twelve months before the claim or USD $100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
13. Termination
You may stop using the Service and delete your homes and account at any time. We may suspend or terminate access if you violate these Terms or to protect the Service. On termination, your license to use the Service ends; you remain able to export or delete Your Content up to the point of termination where reasonably possible.
If we close your account for a reason other than your breach of these Terms — including if we stop offering the Service or Pro — we will refund the unused part of any Pro year you paid for. If we suspend your account in error, we will add the time lost to your Pro year. If we close your account because you seriously or repeatedly breached these Terms, we do not refund the rest of your year, except where the law where you live requires it.
If we decide to shut the Service down, we will email you at least 90 days before it closes. Until the day it closes, you will still be able to sign in, download each home’s manual file, export your data and delete anything you want deleted.
14. Changes
We may update these Terms as the Service evolves. We will revise the “Last updated” date above and, for material changes, take reasonable steps to notify you. Continued use after changes take effect means you accept the updated Terms.
15. Governing law
These Terms are governed by the laws of the State of Oregon, USA, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Multnomah County, Oregon, and you consent to their jurisdiction.
16. Contact
Questions about these Terms? Contact us at support@thehomemanual.ai.