Support

Email support@thehomemanual.ai and a person will read it. There is no queue number and no bot — this is a small product.

What to include

Anything you can tell us shortens the round trip. Most useful, in order:

• The address of the home you were looking at, or its name in your list.
• What you were trying to do, and what happened instead.
• Whether you were on the website or the iPhone app, and roughly when.
• A screenshot, if the problem is something you can see.

Please don’t send passwords — we never ask for one, and Home Manual does not have them. Signing in is a code emailed to you at the time.

Things you can do without us

• Not receiving your sign-in code. Check the spam folder first, and make sure you typed the address the account was created with. Codes expire, so ask for a fresh one rather than re-using an old email.
• You signed in, but your homes are not there. Almost always this is a second account: a small typo in the address now creates one rather than refusing, so the code arrives, the sign-in works, and the portfolio is empty. Sign out and sign in again with the address you used originally — nothing has been lost, and the empty account can be left alone.
• Changing your email address, or leaving. Both live on your account page, including deleting the account and everything in it. That deletion is immediate and cannot be undone.
• A share link you want to take back. Turning a link off is on the home’s Share panel, and it takes effect at once.

Reporting something private

If you think you can see a home that is not yours, or that a share link is showing more than it should, write to support@thehomemanual.ai and say so in the subject. Please don’t post the details publicly while we look.

The rest

What we collect and what we do with it is in the Privacy Policy; the terms of use are in the Terms & Conditions.